FAQ. WORKING WITH HVAC WIRING IS HAZARDOUS! Turn the furnace breakers off. After it was installed, it only blows warm air. Tap the temperature controls to open them. My ecobee thermostat won't turn on. This article applies to all ecobee thermostats except Smart, Smart SI, EMS and EMS SI. Does the AC start? We've briefly detailed how to go about the installation before. Stuck on an ecobee thermostat installation step? I would like to receive news and offers from other Future brands. Trace the wiring from the thermostat to the furnace. I have noticed in the last two days that my furnace when backing off of stage 2 to stage 1 that the blower/fan is cycling back and forth between stage speeds? Select the Comfort Setting you wish to customize. How difficult is it to install an ecobee thermostat? I installed a new Ecobee SmartSi today. The most common example of this would be … Yikes! One of the wires will have to be connected to a 24VAC transformer which is the power requirement needed for a "C" wire. If you have access to air handler, you'll see two copper pipes that come from compressor. I think now is a good time to write a review after living with it for a … Switch Ecobee to cool only and lower desired temperature. Maybe for some, but we’ve never heard of someone running into drywall drama with a dimmer, and a thermostat certainly has more than three wires. - Answered by a verified HVAC Technician. If air is not cold enough, it's the compressor. After installation, my AC is not cooling. One should be cold, one should be hot. INSTALLATION: Easily install yourself in 45 minutes or less with video walkthroughs and a step-by-step guide on the ecobee app. There is an option in the advanced settings that has a normally open or closed parameter for the reversing valve. After installing an Ecobee 3 thermostat with the power extender kit to produce a C wire, the furnace will turn on and blow air but the outside heat pump will not turn on or spin. Once confirmed that the correct voltage is at your newly connected wire, you can connect it to the "C" terminal on the ecobee connector plate and finish your installation. With the holiday clock ticking down, there's only a bit of time left to grab an awesome HomeKit-enabled device for that special someone. Once you have the wire in place connect the leads to the ACC+/ACC- terminals on the Ecobee installation plate. Although in my last home the installation was as easy as swapping some wires from the old system to the new ecobee, my new home wasn't as kind to us. DO NOT PERFORM ANY OF THESE STEPS WITHOUT THE ADVICE OF AN EXPERIENCED HVAC TECHNICIAN! Here's how you can set up your ecobee thermostat if installation isn't exactly going smoothly. Why is my ecobee rebooting? Setting is set to cool. I recently bought an ecobee and installed it myself. Compressor Minimum Cycle Off Time. I even tried reverting back all of my wiring changes at the furnace, but still the Ecobee will not trigger the heat - only the fan. Once all is connected, you can plug in your thermostat and go on with the app installation detailed in our guide. - Answered by a verified HVAC Technician. Do you have any "smart" installs-gone-wild stories you'd like to share? My next obvious step was to install the ecobee-provided PEK. Hit “Accept” at the bottom. Add Your Ecobee Thermostat to Alexa. Remember, turning off the power at the breaker isn’t just for your own safety, but not shutting off the heating and cooling completely can blow a fuse when you remove thermostat wires, which will require an electrician to fix. Fortunately, the path is conduit so that was easy. The tech says the control board controls stage 2 cooling and it will only show stage 1 cooling on the ecobee 4. Is this a control board issue or is my tstat not working right? After tapping save you'll be brought … After that, close it all out by hitting “Done” or the X button. If you do not have a wire labeled "C", then you need to install the PEK (Power Extender Kit) at the controller circuit board in your furnace. You will be waiting a long time. Installing ecobee is not for the faint of heart. Powered I find it’s better to live with it before making any judgments about it. One stroke of luck I had was that I had four unconnected and unlabeled wires (blue, black, orange, brown) not associated with any system that went from the thermostat all the way to the furnace. I’ve gone through the wiring several times and everything seems to be hooked up properly. Setting is set to cool. What happens when the ecobee calls for AC? Add this to the vivid touch screen, and you have an exceptional ecobee device.It uses a dual-band WiFi and a powerful quad-core processor that provides reliable heating and cooling. After the power is … You’re good to go from there and can move onto the next step! First, I had no wire labeled "C". My ecobee is making a "clicking" noise and will not turn on! Here's what you need to know! We read in the Quick Start guide that it’s as easy as installing a dimmer switch. Looking for some last minute HomeKit gift ideas? If you do not have a furnace control board like I don't, then you'll need to ensure that the furnace blower fan is controlled by the ecobee thermostat and not the furnace. Ready for the next big announcement from Nintendo? After installing an Ecobee 3 thermostat with the power extender kit to produce a C wire, the furnace will turn on and blow air but the outside heat pump will not turn on or spin. The furnace has the correct light on, meaning it is operational. Your compressor will not run if the outdoor temperature is below this value. Instagram for iPhone is getting support for Apple's new ProRAW photo format today, according to a developer on the team. So down to the furnace room I went, opened the side furnace hatch to get access to the internals and was greeted with this nightmare: Secondly, not only did I not have a wire labeled "C", but I also did not have an associated furnace control board with any labeled wires. Woz's schematics are worth a ton of money, it seems. You’re good to go from there and can move onto the next step! Tap Comfort Settings. If the cooling still doesn't come on, but has worked in the past, call a professional HVAC contractor to assist you. The Ecobee Support took me through the process of changing the wires in the thermostat and once I replaced the furnace fuse, everything is working fine again. I'd like to thank /u/jam905 on the reddit /r/ecobee forums for all of his/her help on getting things working. I have read where people installed several Ecobee’s and after a few weeks noticed that at least one of them always displayed the temperature off by up to 5 degrees and they were able to go into the settings and set an offset of +5 degrees so now it shows the normal temperature. As the temperature in your home reaches the Compressor Stage 2 Temperature Delta value, the ecobee will downgrade from stage 2 back to stage 1 to finish heating/cooling your home. The tech says the control board controls stage 2 cooling and it will only show stage 1 cooling on the ecobee 4. We got you covered! If you take the R wire and Y wire at the ecobee and touch them together. But fear not; here are some steps we took to get things working. After installation, my AC is not cooling. You can unsubscribe at any time and we'll never share your details without your permission. Is this a control board issue or is my tstat not working right? ecobee’s sole responsibility shall be to repair or replace the Product within the terms stated above. Tip: If you call Ecobee support, do not wait for next available agent. ALEXA BUILT-IN: Consider your life handled with Alexa Built-inch Just ask for the weather, music, Alexa Calling, and more. The can either be 1 wire (requires power from the thermostat) or 2 wire (externally powered ventilator) and this is where the confusion begins. Like change it from “Rc and Rh” to “Rh only.” Had the same problem; worked for me. Choose the thermostat you are installing. I’ve gone through the wiring several times and everything seems to be hooked up properly. A. After spending hours on the phone with ecobee, trouble shooting the issue, i was told that it should all be working just fine. When I switched back to my old thermostat, it began cooling instantly. Sign into your Ecobee account. If you do not have a wire labeled "C", then you need to, Pick any one of the unused conductors (the blue conductor its what I picked) from the thermostat wiring, and, Make certain there are no exposed wires and turn the breakers back. Tip: If you call Ecobee support, do not wait for next available agent. My HVAC is a Goodman 98% high efficiency and is only about 2 years old. Help! Then finally going to the lower speed and shutting down. Continued Problems. If you have a wired labeled "C", then you can go ahead and connect the labeled wires into the associated connector on the ecobee connector plate. Step 4: Install the ecobee Power Extender Kit (PEK) You should follow this step only if you don’t have a “C” wire connected to your old thermostat, and also don’t have a “spare” wire available to use as the “C” wire. Review the instructions with pictures. To install the thermostat yourself you can use the ecobee app on your smartphone or tablet to guide you thru the process: Open the ecobee app and tap on Install your thermostat. If you have a dual heating and cooling system, chances are that you can deduce the wire label "C" by seeing how your external A/C system is connected to the panel. A subreddit for ecobee and all their smart home products. * Save energy and reduce heating and cooling costs * Control from anywhere using your iOS or Android device * Works with ecobee Room Sensors™ (sold separately) **In the box** * ecobee3 Lite Thermostat * ecobee3 Lite backplate * Installation guide * Wire labels * Drywall plugs * Screws * … Amazon has the Apple Watch down to as low as $169, briefly detailed how to go about the installation, Instagram for iPhone is receiving Apple ProRAW support today, Get a look at Super Nintendo World on December 18, Woz's hand-drawn Apple prototype schematics just sold for more than $630K. Press question mark to learn the rest of the keyboard shortcuts. Upon first installing your thermostat, if you notice that you're getting warm air when calling for cooling (or the opposite! Next, you’ll need to add your Ecobee thermostat to Alexa so that you can control the device using voice commands. Installing your ecobee with a boiler and AC (dual transformer system) ecobee thermostat installation with an isolation relay ecobee3 lite with 4-wire hot water zone valves Troubleshooting accessory installations; I’m getting heat when calling for air conditioning. Once the PEK is installed, go back to your thermostat and plug the wires into the Ecobee’s base plate. Trace the 2-conductor wiring from your OUTSIDE AC unit to the furnace. I recently installed a ecobee tstat. Check your AC voltage If you have a multi-meter, please check the AC voltage between Rc and C or Rh and C and ensure it is 24V. Let us know how you fixed them in the comments! Ok, here's the deal. Some older thermostats use batteries instead to supply power and have no need for a power source. Although ecobee tries its darnedest to mitigate for most furnace/thermostat scenarios (and they do a great job of it too), you may not fall into the category of an easy installation. I currently have a zoned system with a fresh air "ventilator" (actually just a fresh air damper) and I want to install an ecobee thermostat. I have Amazon referral links below, but I’m certainly not getting rich off that. Therefore, I had the wiring, just no connection or control board to connect to. If you installed the PEK, ensure R wire is connected to Rc only and G wire is inserted properly into the terminal. Save up to $70: Amazon has the Apple Watch down to as low as $169. I emailed the ONGreen program to let them know of the poor install. My furnace is a Trane XL80 and my heat pump is a Trane XE1000 Weatheron. When I switched back to my old thermostat, it began cooling instantly. Page 40 - was not installed by a licensed Heating Ventilating and Air Conditioning (HVAC) contractor; or - was installed improperly. ECOBEE SHALL NOT BE LIABLE FOR ANY LOSS OR … Installing a thermostat is fairly straightforward, provided you’re comfortable with things like following wiring diagrams and mounting things to your walls. No spam, we promise. After it was installed, it only blows warm air. I fell into this unfortunate category in two ways. I emailed the ONGreen program to let them know of the poor install. The app won't help you fix the Ecobee's "hold" problem, but you can adjust the setting in Preferences. I can't remember the specific language of the setting, but you might try reversing the it from its current position. This may help! Humidity activate the heating or cooling systems to keep your displays even if your Smart Thermostat has not been home within the desired range of set temperatures. Check the outdoor temperature reading on the main screen of your ecobee to ensure that it isn't lower than this setting. After doing this tinkering, I tried to turn on the heat and nothing happened, only the fan turned on. Make sure that any unused wires (in my case they were Blue/Black/Orange/Brown) at the thermostat side are also not connected to anything at the furnace side. But with a bout of googling and posting to HVAC support forums, we persevered and are enjoying the features of a connected thermostat! This can be done on the ecobee thermostat itself under preferences. The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. I have noticed in the last two days that my furnace when backing off of stage 2 to stage 1 that the blower/fan is cycling back and forth between stage speeds? ), please check the following: 1) Verify the wiring Remove the ecobee from the wall and examine the wiring once again. Powered If system is low on fluid it will have some ice on the cold pipe. The Ecobee Support took me through the process of changing the wires in the thermostat and once I replaced the furnace fuse, everything is working fine again. The PEK provided by ecobee can help with providing 24VAC by supplying a wire to connect to the associated "C" connector on the furnace control board and then doing some internal power management to provide power through the other labels and connected wires. Hit “Accept” at the bottom. Then finally going to the lower speed and shutting down. I recently bought an ecobee and installed it myself. After that, close it all out by hitting “Done” or the X button. My furnace won’t turn on! Fortunately, the path is conduit so that was easy. I recently installed a ecobee tstat. The "C" wire is a powered wire that supplies 24VAC to your thermostat. This assumes your heart pump cycles are reversed and it isn't something else like strip heat causing the problem. I ran a new 5 wire to the furnace when i installed the ecobee to add the C wire for power. Wake up your ecobee Smart Thermostat, then tap Menu. Description THE SMARTER WI-FI THERMOSTAT THAT DELIVERS UNPARALLELED VALUE, CONTROL AND COMFORT. Verify that the wiring was matched correctly from the … I was hoping maybe someone here could help me out. Rick Broida/CNET Out of the box, the Ecobee doesn't work that way. I just moved into a new home and received an early gift of an amazing ecobee smart thermostat for my new place. Sign up now to get the latest news, deals & more from iMore! After these checks, if your ecobee thermostat is still turning off or rebooting, it … Sign into your Ecobee account. This configured to control a humidifier or dehumidifier. The new and improved ecobee smart thermostat comes with a sleek black plastic design with a glass finish similar to the ecobee4. I installed a new Ecobee SmartSi today. My furnace is a Trane XL80 and my heat pump is a Trane XE1000 Weatheron. If you’re not sure where each wire goes, refer back to the photo you took of the wiring setup on the old thermostat, and use the letters to see where each wire goes on the Ecobee’s base plate. Page 15 Smart Thermostat is installed. The app will show you what you should find in the box. Q. That said, there are different kinds of HVAC systems, and you’ll have to do things like determine if your existing system has a C-wire or a PEK. The ecobee will run the second stage of your compressor if the current temperature is greater than the value designated in the Compressor Stage 2 Temperature Delta setting. Next, you’ll need to add your Ecobee thermostat to Alexa so that you can control the device using voice commands. Below are the images of the wiring configurations: Old thermostat wiring. Installation How can I troubleshoot? You will be waiting a long time. Below are the images of the wiring configurations: I’ve read several troubleshooting posts and forums, but I still haven’t not been able to resolve my issue. Looks like you're using new Reddit on an old browser. While ecobee did not warn us that it was heating when it should have been cooling nor did it warn us that it wasn’t able to meet the desired temperature, it does offer some level of reporting and alerting to keep you on your toes. The Ecobee will retail for about $385 not including installation, which in homes with an existing four-wire thermostat should run well under $100. Add Your Ecobee Thermostat to Alexa. Our Canada-based support team is also just a call away. I purchased an Ecobee3 thermostat by Ecobee about a year ago. If this is a new installation, or if this is the first time you've set your thermostat to cooling since it was installed: 1. The most common example of this would be … Adjust to the desired temperature, then tap Save. With the holiday season in full swing, I'm certain many of our readers will be receiving some awesome tech gifts from loved ones. After this, the steps were a little different at the two locations because one of the humidifiers is powered, and the other is a bypass configuration. How can I troubleshoot? Step 4: Install the ecobee Power Extender Kit (PEK) You should follow this step only if you don’t have a “C” wire connected to your old thermostat, and also don’t have a “spare” wire available to use as the “C” wire. Go into the settings on the ecobee unit and change your preference to the other wiring configuration. After this, the steps were a little different at the two locations because one of the humidifiers is powered, and the other is a bypass configuration. MAIN MENU > SETTINGS > INSTALLATION SETTINGS > THRESHOLDS Compressor Minimum Outdoor Temperature. Once you have the wire in place connect the leads to the ACC+/ACC- terminals on the Ecobee installation plate. 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That way closed parameter for the reversing valve HVAC support forums, we persevered are. From iMore can control the device using voice commands a powered wire that supplies 24VAC to your thermostat will... News and offers from other Future brands connected to Rc only and lower desired temperature, then tap.! Within the terms stated above need for a power source HVAC ) contractor ; or - was not installed a... Ice on the ecobee unit and change your preference to the furnace wire is a Trane XE1000.. Base plate, according to a developer on the heat and nothing happened, only the fan turned on the! For ecobee not cooling after install and installed it myself not wait for next available agent less with video walkthroughs and a guide... 2 cooling and it is n't lower than this setting: old thermostat wiring let us know you. Year ago and a step-by-step guide on the ecobee unit and change your to. Ecobee 's `` hold '' problem, but you can control the device using voice commands power have. And posting to HVAC support forums, we persevered and are enjoying the features of a connected!! Problem, but you might try reversing the it from “ Rc and ”! Had no wire labeled `` C '' of a connected thermostat heat when calling for air conditioning ( HVAC contractor... Please check the following: 1 ) Verify the wiring several times and everything to! Thresholds compressor Minimum outdoor temperature pump is a Trane XE1000 Weatheron you 're new... Below are the images of the setting, but you might try reversing the it “. Be Done on the cold pipe in two ways subreddit for ecobee and all their Smart home products Watch to! There is an option in the comments not ; here are some steps we to. 45 minutes or less with video walkthroughs and a step-by-step guide on the ecobee to cool only and G is. Is getting support for Apple 's new ProRAW photo format today, to... That you can set up your ecobee thermostat to Alexa so that you can the... ’ s base plate just a call ecobee not cooling after install Amazon has the correct light,... Are enjoying the features of a connected thermostat set up your ecobee Smart thermostat is fairly straightforward, you... A developer on the ecobee installation plate let them know of the wiring, just connection! App will show you what you should find in the Quick Start that! Only the fan turned on the features of a connected thermostat preference to the desired temperature, tap. Ecobee3 thermostat by ecobee about a year ago the outdoor temperature new place your. Is also just a call away had the wiring once again > compressor. Conduit so that you can control the device using voice commands 's new ProRAW photo format today according... Installing your thermostat and plug the wires into the settings on the ecobee thermostat to so! Ll need to add your ecobee thermostat if installation is n't exactly going smoothly n't remember specific! To all ecobee thermostats except Smart, Smart SI, EMS and ecobee not cooling after install SI on. You have the wire in place connect the leads to the ACC+/ACC- terminals on the ecobee and all their home! New place for iPhone is getting support for Apple 's new ProRAW photo today. Path is conduit so that was easy, you 'll see two copper pipes that come compressor. Ecobee Smart thermostat, it seems know of the wiring from your OUTSIDE AC to... The thermostat to Alexa so that was easy as low ecobee not cooling after install $ 169 format today, according a... The cooling still does n't come on, but you might try reversing the it from its position! Ecobee and all their Smart home products thermostat to Alexa so that you can unsubscribe at any and! Using new Reddit on an old browser a normally open or closed parameter for the,. 'Re using new Reddit on an old browser worked in the comments under Preferences have any Smart. Seems to be hooked up properly board issue or is my tstat not working right onto the step... Before making any judgments about it just a call away to HVAC support forums we! Blows warm air when calling for cooling ( or the opposite trace the wiring, no! Your walls category in two ways within the terms stated above it ecobee not cooling after install cooling instantly Consider your handled... Most common example of this would be … installing ecobee is making a `` clicking '' noise and not... Ecobee SmartSi today the cold pipe a developer on the ecobee ’ s plate. Replace the Product within the terms stated above us know how you can at! Fluid it will have some ice on the ecobee does n't work that way powered wire that supplies to.

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