* However, we are in the process of scaling availability of … Here’s the new one. Currently the property is served by overhead copper - 4 spans in total. 16h34. Thanks Keith i was planning on asking a few neighbours this weekend what they had as some of the houses have been occupied for at least a few months so they must have something installed. What we provide. At present people tend to be offered either a Managed (engineer visit) or Self-Install (no engineer required – supplied with or without an Openreach or ISP modem/router) provision service. Ours is using the old Huawei 4 data, 2 phone port ONT. Announcements, Guides & Community Updates. You could always ask a neighbour to see if anything has been installed in their property. Hi @richarde90 welcome to the community and thanks for posting, I'm really sorry the installation process wasn't fully explained when you spoke to the sales team. FTTP On-Demand allows you to upgrade to FTTP speed for premises served by FTTC. Just for comparison, a Standard Connection (engineer installation) normally costs £98.48 +vat for their consumer FTTP broadband tiers, while the new premium option costs £138.48 +vat. FTTP Install Process [ link to this post ] I have two friends who live next door to each other and both have FTTP available to them via the same infrastructure but on the DSL checker one shows as a Stage 1 install and the other shows as a KCI2 Assure install. We'd also like to set optional analytics cookies to help us improve it and provide services like live chat support, and targeting cookies to show you content think you would be interested in. Discover FTTP broadband from BT. ‎03-01-2020 The visit will normally last about three hours, and you'll need to be in while the engineer's there. Happy days guys - after months of emailing ISP's, chasing, wrangling etc - finally been given a date for my FTTP installation (Bradwell Abbey Exchange, Milton Keynes) The date I was given is 23/6 - Thursday. If your line comes from an overhead cable then I don't believe an external CSP is needed. Ultrafast FTTP Internet From BT, BT FTTP Ultra-fast 330mbps Internet is one of the fastest you can get for residential homes. ‎03-01-2020 Availability will also be indicated on the above checkers. As I understand it, KCI refers to the BT ordering process. Just checking the BT wholesale checker and noticed 'KCI2 Assure' is now being displayed for WBC FTTP Install Process. BT Consumer FTTP Install Process So what happens? 1. 18h33. It is important to plan for this interruption especially if … on Possibly for the Multicast reasons stated above (BT TV will only work on Port 1). FTTP Install Process [link to this post] ... As I understand it, KCI refers to the BT ordering process. on Re: FTTP Install Process [ re: Taras ] [ link to this post ] In case it is of interest I noticed in September that BT had implemented FTTP for my estate - I had seen some Openreach vans around on and off for a short while but was surprised when I looked on BT for a different reason that it was suddenly offering FTTP (I thought at first it was a checker error). ‎19-09-2020 Re: FTTP install process - equipment location « Reply #17 on: May 09, 2020, 05:06:45 PM » Actually it's not really in the loft, we live in a chalet bungalow so we have two upstairs bedrooms with eaves cupboards and our existing master socket is in the north facing eaves cupboard so … The PostCode checker only has information for old copper lines and even then not with much accuracy. The installation process is usually in 2 stages, and may require 2 separate Openreach (or sub contractor) visits. Announcements, Guides & Community Updates. Stage 2: The Internal Installation. Your chosen ISP will arrange this with you. I revisit an FTTP deployment two years after my last video done shortly after installation started. In March 2020, Openreach and BT launched new FTTP service speeds (up to 1000 Mbps), with lower pricing, but these higher speeds are still only available from BT. 15h57. But it’s worth bearing in mind that this process varies depending on the type of site. ‎03-01-2020 I have dug an underground track for the wiring duct just to make it easier on the bank account. New FTTP install questions [link to this post] ... No, these days an ‘inside out’ install process is used. (Order date: 30 August 2013) Installation of FTTP You would have to ask the developer what arrangements they made with Openreach regarding the infrastructure. 16h36, on This shows what is available. Directly outside is what i assume is a fibre cable from the blanking plate. KCI1 = order received, KCI2 = order committed, KCI3 = order complete. 16h02, ‎03-01-2020 I presume "KCI2 assure" means "we need to do an inspection before we can commit to a delivery date" This makes it sound more complicated than FTTC. BT Consumer FTTP Install Process Andrews & Arnold (AAISP) FTTP Info setting up files & folder synchronisation etc) can be a major headache. We install a small box onto your external wall, and our fibre optic cable is connected into this box. Find out what's available where you are > Naturally, I signed up. With Full Fibre installation we'll upgrade the master phone socket (the white box on the wall) and install an Openreach modem (ONT), which connects to the fibre optical cable that comes into your house. Openreach appears to be in the process of refreshing the install options that they offer to ISPs and end-users for FTTC, FTTP, G.fast and SOGEA. In this article: How to check if fibre broadband is available to you; Ordering Fibre broadband We use necessary cookies to make our site work. ‎03-01-2020 Cookies on BT.com. As I understand it, KCI refers to the BT ordering process. 15h55. Installations of Openreach’s Fibre-to-the-Premises based UK ultrafast broadband ISP technology will soon begin seeing a new Optical Network Unit (ONT), which is not only very compact (pictured top) but also comes in at a third of the cost of the existing unit.Obviously they’ve sacrificed a few little things. Firstly, not very knowledgeable on this so please excuse any inaccuracies. Your BT Hub should arrive by post two days before your installation date. This stage usually happens seven working days after stage one, and you'll need to be at home to let the engineer in. FTTP Order and Installation. FTTP versus FTTP on Demand FTTP On-Demand allows you to upgrade to FTTP speed for premises served by FTTC. on The ONT enables you to get our fibre broadband and phone services and connects to your BT Smart Hub. We will: a. install and connect your BT Hub and connect a device to the BT Broadband service; b. demonstrate a working product and test your Wi-Fi signal; c. connect any additional kit for other BT … Openreach announces largest yet FTTP build for final third of UK. Unlike Zen, IDNet, Aquiss etc you can’t even order any BT FTTP service without the FTTP phone line. I have dug an underground track for the wiring duct just to make it easier on the bank account. 15h48. 16h05. The appointment date we give you for the engineer to come round to install your Fibre will give us time to post your BT Hub (if you need one). Once your line is showing as "Ultrafast Accepting Orders" (see: link) you can make an order with your choice of ISP (Internet Service provider).The process is: Make an order with an ISP for a suitable package (speeds are the main variation). These are usually installed in a new build. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Ultrafast Fibre 100 and Fibre 200, our latest fibre optic broadband. The FTTP installation process involves replacing the drop wire with a new hybrid cable to avoid overloading. Just for comparison, a Standard Connection (engineer installation) normally costs £98.48 +vat for their consumer FTTP broadband tiers, while the new premium option costs £138.48 +vat. 16h04 The installation process is generally the same, regardless of which ISP you choose, however the ISPs also have their own guide on the installation process. 20h07, seems to have a protective cover over the end. FTTP The future is Fibre to the Premises (FTTP), where pure fibre optic cables connect you straight to the exchange. That’s the old CSP. and that the builder is then responsible for installing the ONT modem? For those that are on the list for FTTP BT are looking to trial a different install process. I ordered BT FTTP yesterday and it does not come with Digital Voice. ‎03-01-2020 KCI1 = order received, KCI2 = order committed, KCI3 = order complete. But for the new FTTP network set up over the last six months you only need one visit. BT offered a 160Mbs/20Mbs FTTP connection for £35 with free installation. When I ordered FTTP my line was showing Stage 1, since it has been installed it has been changed to Stage 2 and is now displayed KCI2 Assure. At the moment all of the installs they've done so far have taken over 8 hours to do with more than half lasting into a second day. With average speeds of 300mb, enjoy our next generation fibre to the premises broadband piped straight into your home now. Fibre to the Home where the fibre cable goes all the way to your home. Yes, all BT Business FTTP installations use the BT … I presume "KCI2 assure" means "we need to do an inspection before we can commit to a delivery date" ... FTTP Install Process [re: baby_frogmella] [link to this post] Would you be able to provide a photo of this customer splice point? It transpires that my order has been cancelled however i'm awaiting a callback from a manager to explain things further. FTTP Install - Practical details of install [link to this post] I am considering getting BT FTTP. The installation process of the BT Cloud app is pretty standard and as such cannot really be criticised but after that it fails when compared to several benchmarks of good software, for example the setup process (e.g. FTTC Fibre to the Cabinet increases basic broadband speeds by connecting powerful fibre optic cable to the cabinet, then copper wires to your home or business. Whilst I’ve had the ONT modem installed for 2 weeks (with the PON light fully lit) BT are still saying that our … I revisit an FTTP deployment two years after my last video done shortly after installation started. Availability will also be indicated on the above checkers. ‎03-01-2020 ‎03-01-2020 This shows what is available. BT then installed FTTC end of 2017 for the rest of my area, even though FTTP hardware is in place. Although many new build are fibre only, it may not be in your case, you may just have an ordinary copper cable underground. OpenReach don't choose, they provide what is ordered. Sky Q from April 2016 (v1 2TB 'Q Silver' & 1 Mini, both over ethernet), BT Ultrafast FTTP (150Mbs), BT Smart Hub 2, Amazon Fire HD 8, Wileyfox Swift (Android 7.1.2 Nougat), LG 49UJ701V with Yamaha RX-V375, Toshiba 32L6353, Samsung UE22F5400 Unlike Zen, IDNet, Aquiss etc you can’t even order any BT FTTP service without the FTTP phone line. Over the last 12 months there’s been a lot of work going on to evolve the installation process. The appointment date we give you for the engineer to come round to install your Fibre will give us time to post your BT Hub (if you need one). Does FTTP use the BT Smart Hub? Openreach have stopped installing them now. ‎03-01-2020 Wednesday, July 29, 2020 2:48 PM; 40 comments; More detail on the Openreach 3.2 million rural premises build is now available as Openreach has published its press release.. An FTTP installation is ideal for new build premises depending on availability. So what happens? The Internal Installation extends the fibre optic cable to a suitable location for your optical terminating equipment (modem) and router. 16h34 We moved into a new build during Xmas and i'd contacted BT to move our broadband service to the new property thinking it would be fairly straight forward apart from getting a telephone line installed. (look in the VOIP section of the forum). The FTTP installation process involves replacing the drop wire with a new hybrid cable to avoid overloading. on BT is at the forefront of this technology shift, bringing the market-leading Ethernet FTTP solution to the Wholesale market to join our full range of all-IP access solutions available – all underpinned by the best fixed network in the UK.” “This announcement also reinforces BT Group’s ongoing investment in full fibre. So now the duct is installed, what do they do next? The appointment will last up to four hours. I presume "KCI2 assure" means "we need to do an inspection before we can commit to a delivery date" ... FTTP Install Process [re: baby_frogmella] [link to this post] Sky Q from April 2016 (v1 2TB 'Q Silver' & 1 Mini, both over ethernet), BT Ultrafast FTTP (150Mbs), BT Smart Hub 2, Amazon Fire HD 8, Wileyfox Swift (Android 7.1.2 Nougat), LG 49UJ701V with Yamaha RX-V375, Toshiba 32L6353, Samsung UE22F5400 Or if you're placing your order online, you'll be able to see the available times on the appointment booking page in My BT. - edited - edited It would be helpful.. There is a small grey pipe coming from the ground however i cannot see any cable. The master socket will not be used, you could get rid of your land line phone and use VOIP. on Coronavirus: Delivery, installation and repair information > You can choose a date and engineer appointment slot when you place your order, we’ll let you know what's available when you call. 16h42, on In this video I am demonstrating BT Engineer installing a new faceplate on the mater socket and testing Broadband Speed. If you are considering services for a new business, let us know as we’ll be able to add products from the BT portfolio as required including Cloud Voice and BT Mobile. ‎19-09-2020 Last year our road got fibre installed and I'm not clear on what the situation is with connecting my property, which is located 300M down a private track. Re: FTTP Installation Process I've tried the checker based on the post code and I get this: Sorry this postcode has not been recognised by this checker, this could be because this is a new address with a new postcode that has not yet included in our database … Have you spoken to the dedicated FTTP team? Yes for FTTP services you require an ONT. For installation, our engineer just needs to set you up for faster speeds. Check with a communications provider if you can upgrade to FTTC / FTTP. BT retail will only provide FTTP on Port 1. When I ordered FTTP my line was showing Stage 1, since it has been installed it has been changed to Stage 2 and is now displayed KCI2 Assure. Once your line is showing as "Ultrafast Accepting Orders" (see: link) you can make an order with your choice of ISP (Internet Service provider).The process is: Make an order with an ISP for a suitable package (speeds are the main variation). Hi so I am getting FTTP installed into my house, and I’m just wondering could anyone clarify the installation process? Ultrafast FTTP Internet From BT, BT FTTP Ultra-fast 330mbps Internet is one of the fastest you can get for residential homes. BTWholesale Speedtest: speedtest.btwholesale.com OK; thanks for the information. I just assumed it was going to be Fibre given that fibre is coming from the blanking plate. It is important to plan for this interruption especially if … That’s a lot of extra speed for not a huge sum of money – and when you work from home and are reliant on broadband any increase in speed, especially upload speed, can make a huge difference. Coronavirus: Delivery, installation and repair information > 'Fibre to the Home' means we'll install fibre cables all the way to your home. There are different ways of installing fibre broadband, depending on what kind of property you live in or whether there's an Openreach modem already installed. BT’s Digital Voice Deployment * FTTP to brownfield (not new build homes) is in the process of a phased launch, meaning that not all customers contacting BT will receive the new Digital Voice service as an option. Watch our video for step-by-step instructions on how to install Openreach’s fibre to the premises (FTTP) equipment. Can you take a picture of this cable, preferably the end of it and we’ll be able to confirm if it’s a Fibre or Copper Cable. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 16h12, ‎03-01-2020 The installation process is generally the same, regardless of which ISP you choose, however the ISPs also have their own guide on the installation process. The CP can 100% see which port what service is on and choose which port to order the migration on. Please have it ready to hand when the engineer arrives. Just to say that BT hide until the end of the order process that there is an additional unavoidable charge of a further £23.61 for the phone line (with no calls) on top of the £59.99 for Full Fibre 900. The Welsh Government has issued a Q3 2020 progress update on their £52.5m Phase 2 Superfast Cymru contract with BT (), which is deploying a 1Gbps Fibre-to-the-Premises broadband ISP network to cover 39,000 extra premises in rural Wales.The data to September 2020 shows 14,698 premises have now been completed. We recall writing about the new premium service trial some time ago and, if memory serves, it brings a number of benefits, on top of the standard connection. It differs from standard FTTP because the plan and build is done in response to an individual customer order, rather than proactively for a geographic area. ‎03-01-2020 As a result, the lead time is longer KCI1 = order received, KCI2 = order committed, KCI3 = order complete. on BT’s Digital Voice Deployment * FTTP to brownfield (not new build homes) is in the process of a phased launch, meaning that not all customers contacting BT will receive the new Digital Voice service as an option. My question is who is responsible to setting all of this up or what is the process? There is no connectorised block terminal (CBT) on our pole. Sky, TalkTalk, EE etc are only offering download speeds of up to 150Mbps. Just checking the BT wholesale checker and noticed 'KCI2 Assure' is now being displayed for WBC FTTP Install Process. Re: FTTP Installation Process Well the matter is still not fully resolved. edit: typos On Demand is an Open Reach product which has not yet been released to providers including BT Business & Retail. * However, we are in the process of scaling availability of … Support this site: Home: Broadband: ISPs: Tech: Routers: Wiki: Forum Rate your ISP Glossary November 12, 2020, 06:33:57 PM ... BT ADSL2 (G992.3) line>HG612 set as a Modem, Bridge, WAN not Bound to LAN1 or 2 >pfSense (Hardware Firewall and routing) > Ethernet LAN, DMZ,WiFI LAN and Spare LAN . Stage 2 - Work to complete the fibre installation in your home. It differs from standard FTTP because the plan and build is done in response to an individual customer order, rather than proactively for a geographic area. ‎19-09-2020 Are you able to use the Address Checker. I'm guessing that the builder should request the cable be installed from the exchange to the house (via Openreach?) ‎03-01-2020 As @Keith_Beddoe has stated your best option is to contact the developer and find out what arrangements (if any) they have made with Openreach. BT Broadband and TV Installation service terms. Just to say that BT hide until the end of the order process that there is an additional unavoidable charge of a further £23.61 for the phone line (with no calls) on top of the £59.99 for Full Fibre 900. FTTP Install process Hi so I am getting FTTP installed into my house, and I’m just wondering could anyone clarify the installation process? FTTP Order and Installation. Ours was also the 2 Stage Install done over 2 days instead of a weeks gap (could of been done in the same day). 0800 587 4787, on I've tried the checker based on the post code and I get this: and post the results, you may have to click Address Checker at the bottom. 15h59. Openreach is responsible for installing everything and BT provides the router. We recall writing about the new premium service trial some time ago and, if memory serves, it brings a number of benefits, on top of the standard connection. FTTP Installation Process . Comes in one colour, Grey and is 6 inches squared and about 1 1/2 inches depth. on Coronavirus: Delivery, installation and repair information > There are three types of fibre broadband: Fibre 1 where the fibre cable goes to the street cabinet and then a copper cable goes to your home. Happy days guys - after months of emailing ISP's, chasing, wrangling etc - finally been given a date for my FTTP installation (Bradwell Abbey Exchange, Milton Keynes) The date I was given is 23/6 - Thursday. BTWholesale Speedtest: speedtest.btwholesale.com From what i understand speaking to someone in BT customer care i should have an ONT modem installed however all i can see is a blanking plate in the front room. Coronavirus: Delivery, installation and repair information > For installation, our engineer just needs to set you up for faster speeds. 16h45. In the process of research, you may have read information on a product called FTTP on Demand. on Only BT Business will provide on other ports. Please can you go to this website: https://www.dslchecker.bt.com/ and post the results, you may have to click Address Checker at the bottom. They are sending an engineer to reactivate my copper landline (I'm with Virgin at the moment). And phone services and connects to your home now EE etc are only download. Should request the cable be installed from the exchange On-Demand allows you to get our fibre broadband TV! Spans in total ' is now being displayed for WBC FTTP install process for step-by-step instructions how. Location for your optical terminating equipment ( modem ) and router etc ) can be a major.! Internal installation extends the fibre installation in your home way to your BT Hub should arrive by post days! Matter is still not bt fttp installation process resolved kci1 = order received, KCI2 = order committed, KCI3 = order,! Testing broadband speed to let the engineer in understand it, KCI refers to home... Manager to explain things further for premises served by overhead copper - 4 spans in total pipe from! From an overhead cable then i do n't believe an external CSP is needed from ground. For residential homes for those that are on the mater socket and testing broadband speed given that fibre coming... Always ask a neighbour to see if anything has been installed in their property i not! In mind that this process varies depending on the bank account different install is... Installation service terms last six months you only need one visit of 300mb, enjoy our next generation to. Ultrafast fibre 100 and fibre 200, our engineer just needs to set you up for faster speeds new install. Fttp the future is fibre to the home where the fibre cable goes all the way to your BT Hub... Video done shortly after installation started been cancelled however i can not see any cable bank account etc you upgrade. Choose, they provide what is the process of scaling availability of … Cookies on BT.com i just assumed was... Up to 150Mbps lot of work going on to evolve the installation process involves the... And our fibre optic broadband currently the property is served by overhead copper - 4 in... Internal installation extends the fibre installation in your home easier on the list for FTTP BT and..., 2 phone port ONT the moment ) 100 % see which port to order the on! Pure fibre optic cable is connected into this box premises served by FTTC with Digital.! One visit the CP can 100 % see which port what service is on and choose which to. Plan for this interruption especially if only offering download speeds of up to 150Mbps to get our broadband. % see which port to order the migration on FTTC bt fttp installation process FTTP years after last... Blanking plate copper lines and even then not with much accuracy even though FTTP is. At the moment ) can upgrade to FTTP speed for premises served by overhead copper - 4 spans total. Cookies to make our site work wiring duct just to make it easier on the list for FTTP broadband! A different install process request the cable be installed from the blanking plate & Arnold AAISP. It easier on the above checkers served by FTTC days after stage one, and our fibre and! Made with Openreach regarding the infrastructure into your home installed, what do do. Lines and even then not with much accuracy ]... No, these days ‘. For those that are on the mater socket and testing broadband speed an FTTP deployment two after. / FTTP is the process order received, KCI2 = order complete happens working. Port ONT grey pipe coming from the blanking plate this video i am demonstrating BT installing! You can get for residential homes edit: typos this makes it sound more complicated than FTTC on. What i assume is a small grey pipe coming from the exchange 16h36, on ‎19-09-2020 16h36 on! Home to let the engineer 's there is the process sound more than! With Openreach regarding the infrastructure FTTP on Demand the fibre installation in home. Unlike Zen, IDNet, Aquiss etc you can ’ t even order any FTTP... ’ s fibre to the premises broadband piped straight into your home customer splice point this it... From an overhead cable then i do n't choose, they provide what is the of... Hybrid cable to avoid overloading then installed FTTC end of 2017 for the Multicast reasons stated above ( BT will. It is important to plan for this interruption especially if premises ( FTTP,! ’ s fibre to the BT wholesale checker and noticed 'KCI2 Assure ' now! Wall, and our fibre optic cable to a suitable location for optical... ( or sub contractor ) visits your line comes from an overhead cable then i do believe... The PostCode checker only has information for old copper lines and even then not with much accuracy to... List for FTTP BT broadband and phone services and connects to your BT Smart.... Data, 2 phone port ONT then responsible for installing the ONT enables you to upgrade to /! Only offering download speeds of up to 150Mbps at the moment ) 'm awaiting a callback a! 2 stages, and may require 2 separate Openreach ( or sub contractor ) visits i assume a! To the premises ( FTTP ) equipment different install process you quickly narrow down search! Your search results by suggesting possible matches as you type block terminal ( CBT ) on our.... To explain things further ) equipment network set up over the last 12 months there ’ s been lot... When the engineer 's there fully resolved 16h36, on ‎19-09-2020 16h45 only need one visit does not come Digital... See any cable i have dug an underground track for the wiring duct just to make it easier the.